Fundamentally, we are guided by the central question, “What is right for our patient?” As simple and powerful as the Golden Rule: we want for you what we would want for ourselves. That said, we assure you every doctor, physician assistant, nurse, and support staff associated with Rapid Relief Urgent Care® will be respectful and sensitive to your needs as a patient and “customer.”
You can expect the following from your Rapid Relief Urgent Care® centers:
• We make every conceivable effort to minimize your wait. We ask that you Check-In Online to reserve a spot in line. This will reserve you a spot in line for the day! From there you are able to pre-register and fill out paperwork before your visit!
• Explanation of why tests are ordered and the significance of findings.
• Fees explanation. Insurance plans are confusing and we have the resources to work with you as a partner to solve coverage issues.
• Specialist referrals as a reflection of the quality of our medical practice.
Acknowledgment of uncertainty, where uncertainty exists – with a referral to a specialist.
• Invitation to unsolicited feedback for our chance to learn your constructive critique, concern, or criticism you may have.
• The fact that we remain ‘blind’ to ethnic or religious background, skin color, sexual orientation, disability status, and socioeconomic status.